ALL SALES ARE FINAL
Please refer to your Resin Care Card that you were provided with when you made your purchase. These cards will tell you how to care for each of your items.
REFUNDS & RETURNS
While we want you to be 100% satisfied with your online purchase from Harmony’s, effective immediately, we have suspended our return or exchange policy. We are unable to accept/approve return, exchange, and/or refund requests at this time. Unless otherwise authorized by one of the business owners due to an extenuating circumstance.
To submit a request, clearly detailing a “verifiable” extenuating circumstance please email us at email@example.com.
DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE
For items that arrive damaged or defective (or if you receive an incorrect order), please contact Customer Service at firstname.lastname@example.org.
Please include a detailed explanation of what is wrong with the item(s) you received and to the best of your knowledge what happened. ALL DAMAGED ITEMS and ALL ORIGINAL PACKAGING so we may process a claim please be prepared to provide photos of the damaged or defective items, all sides of the box, and packaging.
USPS PRIORITY MAIL and UPS GROUND DELIVERY
All items in an order will ship together (unless otherwise indicated).
No delivery times are guaranteed.
Standard flat-rate shipping (via USPS Priority Mail and UPS Ground) averages 3-5 business days in transit. This does not include the time for fulfillment (2-7 business days) nor the shipping day/delivery day. Please note: these estimated times do not include the possible business days for fulfillment of your order. But, we will always do our best to craft, pack, and ship your order as efficiently as possible! Most items ordered are handcrafted per your design instructions. So please be patient while our artists are carefully crafting your creation to look exactly as how you imagined it to look. Approximate USPS Priority Mail Shipping times can be viewed here (our shipping zip code is 84401) https://postcalc.usps.com/ServiceCommitments
FREE In-Store Pickup
In-Store Pickup at 455 25th St, Studio #38, Ogden, UT, 84401 - located Inside The Monarch, is available. If you are You will receive a confirmation when your order is available for pickup. Status updates can be found by logging into your account using think https://harmonysuniquecreations.com/m/create-account.
If you are still unsure of the status of your order or placing an order in error. Please contact us # at #(385) 282-1122.
SHIPPING OUTSIDE OF THE US
Harmony’s Unique Creations LLC is currently unable to ship outside of the US at this time due to complications from COVID-19. We love you, our International customers, and we hope to be able to send you gifts again soon!
Harmony's Unique Creations LLC recognizes that sales and use taxes represent an important source of voter-approved funding for many state and local governments. We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
Important Notice: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's Department of Revenue website.
We collect sales tax in the state where we have a physical presence (or nexus): Utah. We also collect sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA).
Tax-Exempt Customers: We do not collect sales tax if we have your exemption certificate on file and you elect to apply it during checkout. For our Utah tax-exempt customers, you must complete and sign Utah's required TC-721 Tax Exemption Certificate and email it to us at email@example.com and receive confirmation that it has been added to your account before your place your order. Tax-exempt customers in other states need to contact us so we can collect the appropriate paperwork for your state.
Note for Online Sellers: We are a retail store, and we do not offer wholesale accounts. We are not going to email you a price list.
Last updated: March 28, 2023
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including monitoring the usage of our Service.
We may share your personal information in the following situations:
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers have access to Your Personal Data only to perform their tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service providers to monitor and analyze the use of our Service.
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
GoDaddy Email Marketing is an email marketing sending service.
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
Usage, Performance and Miscellaneous
We may use third-party Service Providers to provide better improvement of our Service.
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
Facebook Business Page
Data Controller for the Facebook Fan Page
The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Business Page (https://facebook.com/harmonysuniquecreations.com), the Company and the operator of the social network Facebook are Joint Controllers.
The Company has entered into agreements with Facebook that define the terms for use of the Facebook Business Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.
For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.
Your Rights under the CCPA
Exercising Your CCPA Data Protection Rights
In order to exercise any of Your rights under the CCPA, and if you are a California resident, You can email or call us or visit our “Do Not Sell My Personal Information” section or web page.
The Company will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Do Not Sell My Personal Information
We do not sell personal information. However, the Service Providers we partner with (for example, our advertising partners) may use technology on the Service that “sells” personal information as defined by the CCPA law.
If you wish to opt out of the use of your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.
Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that you use.
You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.
Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:
You can also stop the collection of location information from Your mobile device by changing the preferences on your mobile device.
“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
Your California Privacy Rights (California’s Shine the Light law)
Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.
If you’d like to request more information under the California Shine the Light law, You can contact Us using the contact information provided below.
California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)
California Business and Professions Code section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain the removal of content or information they have publicly posted.
To request the removal of such data, and if you are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.
Be aware that Your request does not guarantee the complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
We love our customers, so feel free to visit during our posted business hours.
5179 South 875 East, South Ogden, Utah 84403, United States
Call/Text #1(385) 282-1122